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  • WHAT AREA IS INCLUDED IN PERTH METRO?
    Areas within 50km of Aubin Grove.
  • WHEN WILL MY DELIVERY ARRIVE?
    Deliveries to Perth Metro addresses will be delivered on the date selected between 9am - 5:30pm Monday – Saturday. Deliveries to all other addresses including VIC, NSW, QLD, SA, TAS, NT, ACT and Regional WA will be shipped on the date selected at the checkout. Please allow 1-3 business days from the selected date for arrival.
  • WILL THE RECIPIENT NEED TO BE HOME?
    Someone will need to be home or at the business address on delivery.
  • WHAT HAPPENS IF I HAVE PROVIDED THE WRONG ADDRESS OR THE BOX I ORDERED REQUIRES RE-DELIVERY?
    Email us at info@sweetkoko.com.au to let us know. We have a standard $20 re-delivery fee, however if goods have already been delivered, Sweet Koko take no fault and the box will be required to be re-purchased.
  • DO YOU PROVIDE TRACKING?
    For all deliveries outside of Perth Metro, you will be provided with a tracking number to track the journey and arrival of your box.
  • HOW MUCH IS DELIVERY?
    The delivery rate is calculated based on the physical delivery address at the checkout. Regional and the Rest of Australia (NSW, QLD, TAS, VIC, ACT, NT, SA) will be charged flat rate $25.00.
  • WHAT METHOD OF PAYMENT DO YOU ACCEPT?
    Credit Card or PayPal.
  • DO YOUR BOXES HAVE NUTS OR TRACES OF NUTS?
    Yes. We cannot guarantee that a product will not come into contact with nuts.
  • DO YOU ACCEPT CORPORATE OR CUSTOM ORDERS?
    Yes, we certainly do. Custom corporate boxes, special events. Perfect for clients and staff. We also have the option of you adding your products and your branding to the boxes. To order please email info@sweetkoko.com.au.
  • WHAT IF I WANT TO CANCEL MY ORDER?
    A cancellation notice must be placed in an email to info@sweetkoko.com.au 5 business days prior to the scheduled shipping date. Orders that are already prepared, dispatched or in transit cannot be cancelled or refunded. All money will be refunded less the cancellation and administration fee of $20.
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