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DELIVERY

Orders must be placed by 6pm for next day delivery.

Deliveries take place between Monday- Saturday 9am - 5.30pm on the day selected. We are unable to specify an exact time for delivery. The delivery fee is payable in addition to the cost of your order and will be calculated at the check-out. We deliver Regional and Australia wide.

 

Sweet Koko recommends you use a business address if there is a chance the recipient is not likely to be home. Sweet Koko requests that the recipient be available to receive the delivery on the day of delivery. If no one is available to accept the delivery, then the box will be left outside the residence if authorised or will be sent back to the warehouse for redelivery.

All deliveries to NSW, QLD, SA, TAS, ACT, NT and regional areas will be shipped on the business day selected at the checkout. You will be provided with a tracking number. Please allow 1-3 business days.

DELIVERY SCHEDULE

Whilst every effort is made to adhere to the above delivery schedule, we use external couriers for all our deliveries, and occasionally situations arise which are out of our control resulting in slight delays in the above time frames. We cannot accept responsibility for these unfortunate events, but assure you that every effort is made to ensure your goods arrive on time.

PRODUCTS

Sweet Koko does not take any responsibility for the content on any messages sent from a sender to a recipient. Messages are not altered or censored by Sweet Koko and are sent as requested by the sender.

Product design, colours and flavours may vary from images supplied on our website by discretion of Sweet Koko.

UNATTENDED DELIVERIES

Due to the sheer volume of deliveries, Sweet Koko and its employees are not always in a position to contact gift-recipients and/or other parties by phone if/when the requested delivery location is unattended and/or to obtain further delivery instructions. It is important the customer provides clear and accurate delivery instructions when placing their order.

Sweet Koko retains records for proof of delivery, and remains exempt from any liability or responsibility for loss or damage arising as a result of parcels being left safely and securely at unattended premises and/or due to an incident arising from 'returned, melted, infested or undelivered' products.

WRONG ADDRESS

Should the delivery address supplied by the customer be incorrect or insufficient details provided, Sweet Koko cannot accept any responsibility for any loss experienced. It is the obligation of the customer to supply accurate details at the time of order.

When supplied with an incorrect address, the box will be re-directed to Sweet Koko and disposed of as products no longer remain fresh. It is a commitment by Sweet Koko that all products be delivered at the highest quality and a decision will be made to dispose of re-directed products, once returned, at the discretion of Sweet Koko.

Re-delivery on the same day will not always be guaranteed. In the case of a wrong or non-complete delivery address, it is the customer’s responsibility to decide on whether they would like to purchase another box and have it delivered to the correct address on a different day.

In the case of a wrong or non-complete delivery address, the customer will lose the monies spent on both the dessert box and delivery.

ALCOHOL

Any alcohol feature in our boxes is designed to be delivered as a genuine gift to a person and does not exceed two litres. The gift is packaged and presented in such a manner that is taken to be a gift. The gift can only be delivered to another adult who is not the purchaser. For a gifts with alcohol included, please ensure that the recipient is aged 18 years and older and is available to receive the delivery. Valid ID will be required on delivery.

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