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PRIVACY POLICY

What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do you collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do you collect this information?

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

5. To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

 

PRIVACY POLICY

How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How do you use cookies and other tracking tools?

It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

 

How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at info@sweetkoko.com.au

 

Privacy policy updates:

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

Questions and your contact information:

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@sweetkoko.com.au

Our store is hosted by EWAY & PAYPAL. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Please see their privacy policy for more information.

https://www.eway.com.au/privacy-policy/

https://www.paypal.com/au/webapps/mpp/ua/privacy-full

 

RETURNS & REFUND POLICY

We are unable to accept any returns or changes to your order once it has been picked up from our Perth office, delivered by us in person, or shipped via Australia Post. All orders are final and non-refundable unless cancelled within the accepted period.

Please note that perishable food items cannot be returned.

CANCELLATION POLICY

Orders can be cancelled up to 5 working days prior to the scheduled shipping date. Orders that are already prepared, dispatched or in transit cannot be cancelled or refunded.

Cancellation of orders will incur a $20 administrative fee. Money will be refunded to a customer’s nominated bank account, less this fee.

We do not offer cash refunds under any circumstances.

A cancellation notice must be placed in email to info@sweetkoko.com.au

Orders cannot be cancelled on the day of delivery.

 

TERMS & CONDITIONS

This website is owned by Sweet Koko, ABN 45309931742

By accessing, browsing, or using this website, you agree to all terms, conditions & disclaimers.

Sweet Koko may amend these terms and conditions from time to time.

Any amendment is effective immediately.

By purchasing an item advertised on this website you agree to these Terms and Conditions.

Your continued use of this website after amendment constitutes an agreement to abide and bound by those amended Terms and Conditions.

TRADEMARKS, COPYRIGHT & RESTRICTIONS

All material on this site, including, but not limited to images, logos and illustrations, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by sweetkoko.com.au and its related companies. The content of sweetkoko.com.au is provided for your personal, non-commercial use. Such material may not be copied, republished, reproduced, uploaded, modified, transmitted, posted, or distributed in any way without the consent of sweetkoko.com.au

The use of this website and these conditions is in accordance with the laws of Australia. Any legal action arising out of its use shall be brought and enforced under Australian laws. By using this site, you agree to submit to the jurisdiction of the courts of Australia and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of Australia.

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